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WebFile Frequently Asked Questions

Q: I don't remember my password from last year.
A: Passwords to not carry forward from year to year. You will be required to create a new password each year.

Q: I don't have my prior year New Jersey Gross Income and/or Refund/Payment Due figure. Can I still file?
A: If you cannot obtain a copy of your prior year New Jersey income tax return, you may still be able to use NJ WebFile. Contact our Customer Service Center at 609-292-6400. In order to obtain the amount of your prior year New Jersey gross income and/or prior year refund/payment due amount, you will need to provide your full name, your social security number, and you will be required to validate at least one piece of information from a prior year New Jersey return (amount of refund, payment due, total wages from your W-2(s) etc.) that meets the Division's confidentiality guidelines. Before contacting the Division, please make sure that you have all of this information available. You may also fax your request to WebFile Support at 609-984-1717. This is a secure fax location. Please include a daytime telephone number.

Q: NJ WebFile is advising that my income or refund/payment due amount doesn't match. I have a copy of my return.
A: Make sure that you are entering only the whole dollar amount (no dollar signs, decimal points or commas) of the prior year New Jersey gross income and/or refund/payment due amount. Do not enter any punctuation (commas, decimal points, or dollar signs). For example, if your New Jersey gross income from last year is $45,145.37 enter 45145 in the entry box. Check your prior year W-2 to make sure that you used your NJ Gross income and not your Federal income when you filed the return.

Q: When I try to print my return, Page 4 displays and prints blank.
A: This issue sometimes occurs when a browser other than Internet Explorer is used. You can print the return in its entirety if you log out of NJ WebFile and and then log back in using Internet Explorer. Mozilla FireFox and Safari are not currently supported browsers.

Q: After I submitted my WebFile return I received another W-2 and a 1099. How can I amend?
A: You will need to file an amended return, Form NJ-1040-X. You can download the amended return, Form NJ-1040-X from the Division's web site. No changes can be made to the NJ WebFile return once you receive a confirmation number.

Q: WebFile is telling me that I must file a paper return because I entered incorrect information. Can my account be reset so that I can use WebFile, or do I have to file a paper return?
A: It depends on the nature of why your account has been locked out. Contact our Customer Service Center at 609-292-6400. You will need to provide your full name, your social security number, and you will be required to validate at least one piece of information from a prior year New Jersey return (amount of refund, payment due, total wages from your W-2(s) etc.). Before contacting the Division, please make sure that you have all of this information available. You can fax your request to WebFile Support at 609-984-1717. This is a secure fax location. Your account cannot be reset if you already received a confirmation number. In that case you will need to file an amended return, Form NJ-1040-X.

Q: The birth date that WebFile is showing for me is incorrect and I am unable to use WebFile. How can this be corrected?
A: You will need to fax or e-mail a legible copy of your birth certificate or driver's license to WebFile Support. The fax number is 609-984-1717. This is a secure fax location. On the fax, please include your name, the last four digits of your Social Security Number and daytime telephone number. Please make a copy of the documentation before faxing and make sure that the copy is legible.

Q: I requested that my refund be directly deposited into my bank account, but I entered the wrong bank account number. How can I fix this?
A: For security purposes, only the last four digits of your routing and account numbers will be printed on your NJ WebFile print-out. Check with your financial institution to get the correct routing and account numbers and to make sure your direct deposit will be accepted. Do not use the routing number on a deposit slip if it is different from the routing number on your checks. The State is not responsible if a financial institution refuses a direct deposit. Some financial institutions will not allow a joint refund to be deposited into an individual account. If the bank account and/or routing number was entered incorrectly, you will have to wait for the refund to be returned to the Division and a paper refund check will be mailed out.

Q: My WebFile return was submitted before I was finished with it. What can I do?
A: Unfortunately, if you received a confirmation number, you will need to file an amended return, Form NJ-1040-X. You can download the amended return from the Division's web site. Once you receive a confirmation number we cannot reset the return.

Q: I WebFiled my return, but forgot to print a copy. How can I do that now?
A: If the NJ WebFile system is still available for filing, simply log back in and you will be prompted to reprint the filed return. NJ WebFile is generally available through October 15th, however the system can be brought down at any time. Once the filing season is over, you will need to request a copy of your filed return using a Request for Copies of Previously Filed Tax Returns, Form DCC-1.

Q: I used WebFile to prepare my return and saved it, but did not submit. How can I retrieve what I saved?
A: Log back into NJ WebFile and choose the option Open Saved Return. You will need the password that you created at the initial login to access the return.

Q: When I enter my social security number my name is spelled incorrectly. How can I fix the spelling of my name?
A: You may contact the Division's Customer Service Center at 609-292-6400 or you can fax a legible copy of your birth certificate, driver's license or other documentation that shows the correct spelling of your name to WebFile Support at 609-984-1717. This is a secure fax location. On the fax, please include your name, the last four digits of your Social Security Number and daytime telephone number. Your account will be corrected and reset within three to five business days. Please make a copy of the documentation before faxing and make sure that the copy is legible.

Additional Frequently Asked Questions and Answers.

 

 

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